Payment Policy

Effective Date: December 31, 2024

At Zenflex Hato, we prioritize your shopping experience and strive to make the payment process as seamless, secure, and transparent as possible. This Payment Policy outlines the terms and conditions related to the payment methods, security measures, and related procedures that govern transactions made on our website.

1. Payment Methods Accepted

We understand that convenience is key when it comes to payments, and we offer a variety of secure payment options to meet your needs. Zenflex Hato accepts the following payment methods:

  • Credit Cards: We accept major credit cards including Visa, MasterCard, American Express, and Discover.
  • Debit Cards: Debit cards with a Visa or MasterCard logo are also accepted.
  • PayPal: For those who prefer to pay via PayPal, we support transactions through this service, allowing for an added layer of security and convenience.
  • Apple Pay: We also accept payments via Apple Pay for our customers using iOS devices.
  • Google Pay: Android users can make secure payments using Google Pay.
  • Other Digital Wallets: We continue to explore additional payment methods to offer a broader selection of payment options to our customers.

2. Payment Security

At Zenflex Hato, we take the security of your payment information very seriously. All online transactions are processed through SSL (Secure Socket Layer) encryption technology, which ensures that your personal and financial data is protected during transmission.

  • Data Protection: We do not store your credit card or payment details. Our third-party payment processors handle the transactions directly, ensuring maximum security.
  • Fraud Prevention: We utilize a range of security measures to detect and prevent fraudulent transactions, including real-time fraud monitoring and verification systems.

3. Payment Authorization and Processing

Once you have entered your payment details, we will initiate an authorization request with the payment processor to confirm that the provided payment method is valid and has sufficient funds.

  • Pre-authorization: When your order is placed, we will pre-authorize the payment to ensure that your chosen payment method is valid. This means the payment will be reserved but not yet charged to your account.
  • Order Confirmation: After the authorization is successful, the payment will be charged, and you will receive an order confirmation email containing details of the purchased items, the total cost, and an estimated shipping time.

Please note that if payment authorization is unsuccessful or declines, we will notify you immediately and allow you to attempt the payment again with an alternative method.

4. Pricing and Taxes

  • Product Pricing: All prices displayed on Zenflex Hato are in US Dollars (USD) unless otherwise stated. Prices include the cost of the product but may exclude shipping fees, taxes, or duties.
  • Sales Tax: We are required by law to collect sales tax on orders shipped to certain locations. The applicable tax rate will be automatically calculated at checkout based on your shipping address.
  • Currency Conversion: For international customers, prices may fluctuate based on your local currency exchange rate. The final amount billed to your card will be calculated based on the exchange rate used by your payment provider.

5. Payment Confirmation and Receipt

Once the payment is successfully processed, you will receive an email receipt confirming the payment and providing a breakdown of your order details. This will serve as proof of your transaction and will include your order number for reference.

If you have any issues or concerns with the payment process, our customer service team is available to assist you. We encourage you to contact us at info@zenflexhato.com or by phone at (860) 236-1340 for any inquiries.

6. Subscription and Recurring Payments

For customers who sign up for any subscription service or recurring billing plans, the payment method you provide will be automatically charged at the beginning of each billing cycle. You may cancel the subscription at any time via your account settings or by contacting our customer support team.

7. Order Cancellations and Refunds

In the event that you cancel your order before it is shipped, we will process your refund to the original payment method. If the order has already been shipped, our Refund and Returns Policy will apply, and we encourage you to initiate the return process once the product has been received.

8. Issues with Payment

If you experience any issues with your payment, such as payment errors or discrepancies in the charged amount, please contact our customer support team immediately. We will work to resolve the issue promptly and ensure your satisfaction.

For any further questions, please refer to our Frequently Asked Questions (FAQ) section or contact us at:

Zenflex Hato
300 Oxford St, Hartford, Connecticut
Phone: (860) 236-1340
Email: info@zenflexhato.com
Website: zenflexhato.com