Payment Policy for ZenFlexHato

Effective Date: March 26, 2025

Thank you for choosing ZenFlexHato! We aim to provide you with a seamless and secure payment experience. Below is our Payment Policy, which outlines the methods we accept for processing your orders and payment details. Please review this policy carefully before completing your purchase.

1. Accepted Payment Methods

We offer a variety of secure payment options to make your shopping experience convenient and flexible. We currently accept the following payment methods:

  • Credit and Debit Cards:

    • Visa

    • MasterCard

    • American Express

    • Discover

  • PayPal:
    You can pay using your PayPal account for a secure and quick payment process.

  • Apple Pay and Google Pay:
    Available for fast and secure payments on supported devices.

  • Shop Pay:
    Fast checkout with saved information for your convenience.

  • Gift Cards and Store Credits:
    You can use ZenFlexHato gift cards or store credit as a payment method.

2. Payment Security

At ZenFlexHato, we take your security seriously. Our website uses SSL encryption (Secure Socket Layer) to protect your personal and payment information. All payment details are transmitted securely to prevent unauthorized access.

We do not store your credit card details on our servers. All payment transactions are processed by third-party payment processors, who adhere to industry-standard security practices to ensure your information is safe.

3. Payment Authorization

  • Payment Verification: Once you submit your order, we will verify your payment method and process your transaction. If there are any issues with processing your payment (e.g., insufficient funds, incorrect billing details), we will notify you and ask you to resolve the issue.

  • Order Confirmation: Once payment is successfully processed, you will receive an order confirmation email with details of your purchase. This email serves as your proof of purchase.

4. Pricing and Currency

  • Pricing: All prices on our website are listed in U.S. Dollars (USD). Any taxes or shipping fees will be calculated during checkout.

  • Taxes: Sales tax is applied based on your shipping address and local tax rates. The tax amount will be displayed during the checkout process before you complete your order.

  • Currency: ZenFlexHato only accepts payments in U.S. Dollars (USD) at this time.

5. Order Cancellations and Modifications

  • If you wish to cancel or modify your order after payment has been made, please contact us immediately at info@zenflexhato.com. We will attempt to accommodate changes to your order if the item has not yet been processed or shipped.

  • Once an order is processed and shipped, it cannot be modified or canceled. In such cases, you may need to follow our Refund and Returns Policy to return the item once it arrives.

6. Failed Payments

In the event of a failed payment or declined transaction, your order will not be processed until the payment issue is resolved. If you experience issues with payment, please double-check your billing information or try an alternate payment method. You can also contact our customer support team for assistance.

7. Billing Information Accuracy

You are responsible for providing accurate and complete billing information. Please ensure that the information provided (e.g., credit card details, billing address) is correct to avoid any delays or issues with processing your order. If there are any discrepancies or errors with the billing information, we may need to contact you for clarification before completing your order.

8. Payment Disputes and Chargebacks

If you initiate a chargeback or payment dispute, we will review the case and investigate the reason for the dispute. Please contact our customer service team directly before initiating a chargeback to resolve any payment issues. Unauthorized chargebacks may result in a delay or cancellation of your order and may be subject to further review.

9. Contact Us

If you have any questions or concerns about payments, please don’t hesitate to reach out to our customer service team:

By purchasing from ZenFlexHato, you agree to the terms and conditions outlined in this Payment Policy. We are committed to ensuring that your payment process is smooth, secure, and hassle-free.