Shipping Policy
Effective Date: December 31, 2024
At Zenflex Hato, we are dedicated to providing fast, reliable, and cost-effective shipping options to deliver your high-quality Louis Vuitton accessories in the safest way possible. This Shipping Policy outlines the details of our shipping methods, costs, delivery times, and responsibilities, ensuring a smooth shopping experience from order placement to final delivery.
1. Shipping Locations
We offer domestic and international shipping. Our products can be shipped to the United States and various international destinations, including Canada, Europe, Asia, and other parts of the world.
- Domestic Shipping: Orders within the United States will be shipped via standard shipping or expedited options.
- International Shipping: We offer international shipping to select countries, and shipping costs will be calculated at checkout based on the destination.
2. Shipping Methods and Delivery Times
We offer a range of shipping options, allowing you to choose the service that best fits your needs:
- Standard Shipping: Typically delivered within 5-7 business days within the U.S.
- Expedited Shipping: Guaranteed delivery within 2-3 business days within the U.S.
- International Shipping: Delivery times vary by destination but generally take between 7-14 business days. Please note that customs procedures and local delivery services may affect the timeline.
All shipping times are estimates and are not guaranteed. Shipping delays can occur due to factors outside our control, such as weather, customs clearance, or other unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will be able to view the exact shipping cost during the checkout process.
- Free Shipping: We occasionally offer free shipping promotions. This will be displayed during checkout if eligible.
- International Duties and Taxes: Customers outside the United States are responsible for any customs duties, taxes, or fees levied by their respective countries. These charges are not included in the total order price and must be paid upon delivery.
4. Order Processing and Handling
Orders are generally processed within 1-2 business days from the time the order is confirmed. We strive to ship all orders promptly, but processing times may vary depending on inventory availability, demand, and other factors.
If any items in your order are out of stock or unavailable, we will notify you via email and offer options for substitutions, backorders, or refunds.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery. You can track your order directly on the shipping carrier’s website.
6. Shipping Restrictions
We currently do not ship to certain regions or locations due to shipping carrier limitations or legal restrictions. If you attempt to place an order with a restricted shipping address, we will notify you immediately, and your order will be canceled and refunded.
7. Lost or Damaged Shipments
In the event that your package is lost or damaged during shipping, please contact us at info@zenflexhato.com. We will work with the shipping carrier to investigate the issue and resolve it. Please retain the original packaging for potential claims.
8. Delivery Instructions
If you have specific delivery instructions, such as leaving your package at a secure location or specific delivery time requests, you may include these details during checkout. However, Zenflex Hato cannot guarantee that all special delivery instructions will be fulfilled by the carrier.
9. Returns and Shipping Costs
If you wish to return an item, please refer to our Refund and Returns Policy for detailed instructions on how to initiate the return process. Please note that shipping costs for returns may be the responsibility of the customer unless the return is due to a product defect or our error.
For additional inquiries or assistance, please contact us at:
Zenflex Hato
300 Oxford St, Hartford, Connecticut
Phone: (860) 236-1340
Email: info@zenflexhato.com
Website: zenflexhato.com