Refund and Returns Policy for ZenFlexHato

Effective Date: March 26, 2025

At ZenFlexHato, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a clear and simple process for returning products and receiving a refund. This Refund and Returns Policy outlines the steps you can take if you need to return an item, along with the terms and conditions that apply. Please read this policy carefully.

1. Eligibility for Returns

You may return items purchased from ZenFlexHato under the following conditions:

  • Timeframe: Returns must be initiated within 30 days of receiving your order.

  • Condition of Items: Items must be unused, in their original condition, and in the original packaging. We cannot accept returns for items that have been used, damaged, or altered.

  • Non-Returnable Items: Some items are non-returnable, including but not limited to:

    • Gift cards

    • Digital products or services

    • Personal care items

If you are unsure whether your product qualifies for return, please contact our customer support team for clarification.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@zenflexhato.com or call us at (860) 236-1340 to request a return authorization. Please include your order number, the product you wish to return, and the reason for the return.

  2. Return Authorization: Once your return request is reviewed and approved, we will send you a Return Authorization (RA) number and instructions for returning the item.

  3. Pack the Item: Carefully pack the item in its original packaging (if available) along with the original receipt or proof of purchase. Ensure the item is securely sealed to prevent damage during shipping.

  4. Ship the Item Back: Use the return shipping label provided by ZenFlexHato or ship the item to the address below:

    ZenFlexHato Returns Department
    300 Oxford St, Hartford, Connecticut

    Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrectly shipped.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If the item is approved for a refund, we will process your refund to the original payment method within 7-10 business days.

  • Refunds for Approved Returns: Refunds will be issued for the full purchase price of the item, excluding any shipping charges or other non-refundable fees.

  • Refund Method: Refunds will be processed to the same payment method used for the original purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, we recommend returning the original item and placing a new order. Once we receive your returned item and approve it for a refund, you can place a new order on our website.

5. Defective or Damaged Items

If your item is defective, damaged during shipping, or incorrectly fulfilled, ZenFlexHato will cover the return shipping costs. Please contact our customer support team immediately at info@zenflexhato.com or call us at (860) 236-1340 for assistance.

We may request photos of the defective or damaged product to better assist with the return process and expedite the resolution.

6. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to a defect, damage, or an error on our part, return shipping costs are the responsibility of the customer.

  • Prepaid Shipping Labels: If ZenFlexHato provides a prepaid return shipping label for a return, the cost of the shipping will be deducted from your refund.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank or payment provider to ensure there are no delays. If the issue persists, contact us at info@zenflexhato.com, and we will assist in resolving the matter.

8. Contact Us

If you have any questions or need assistance with a return or refund, please feel free to contact us:

By purchasing from ZenFlexHato, you agree to the terms outlined in this Refund and Returns Policy. We are committed to ensuring that you are satisfied with your purchase and are here to assist you in any way possible. Thank you for choosing ZenFlexHato!