Refund and Returns Policy
Effective Date: December 31, 2024
At Zenflex Hato, we are committed to providing our customers with high-quality Louis Vuitton products. However, if you are not completely satisfied with your purchase, we offer a clear and simple returns and refund policy to ensure your peace of mind.
1. Returns
a. Return Eligibility
You may return any product purchased from Zenflex Hato within 30 days from the date of delivery for a full refund or exchange, provided that:
- The item is unused and in its original condition (including tags and packaging).
- The item is not a sale or final clearance product (such items are non-refundable).
b. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at info@zenflexhato.com to inform us of your intent to return the product.
- Provide your order number, a description of the item, and the reason for the return.
- We will provide you with a return authorization and shipping instructions.
c. Return Shipping
You are responsible for the return shipping costs unless the item is damaged or defective. We recommend using a tracked shipping service to ensure the safe return of your product. We are not responsible for any items lost or damaged in transit.
2. Refunds
a. Refund Processing
Once your return is received and inspected, we will process your refund. If the item is in its original condition, a refund will be issued to the original payment method within 7-10 business days.
b. Partial Refunds
In some cases, if the returned item is not in its original condition, or if it is missing accessories or packaging, we may issue a partial refund.
c. Non-Refundable Items
The following items are non-refundable:
- Sale or discounted products
- Personalized items or special orders
- Items damaged due to misuse or neglect
3. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us within 30 days of receiving the product. We will guide you through the exchange process, subject to product availability.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@zenflexhato.com. We will arrange for a return and either refund or replacement, depending on your preference. Please provide photographic evidence of the damage or defect when contacting us.
5. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please contact us at info@zenflexhato.com. We will investigate the issue and resolve it as quickly as possible.
6. Contact Us
For any questions about our Refund and Returns Policy, please contact us at:
Zenflex Hato
300 Oxford St, Hartford, Connecticut
Phone: (860) 236-1340
Email: info@zenflexhato.com