At Zenflex Hato, we are committed to providing a seamless and secure shopping experience for all our customers. This Sales Policy outlines the terms and conditions under which products are sold on our website, including payment procedures, shipping information, and customer responsibilities. By purchasing products from Zenflex Hato, you agree to comply with the following terms.

 

1. Product Availability

All products listed on our website are subject to availability. In the event that an item is out of stock or unavailable, we will notify you via email or phone as soon as possible. We reserve the right to limit the quantities of any product offered, and we may refuse or cancel any order due to product availability issues or other concerns. Prices and product descriptions are subject to change without notice.

 

2. Order Process

Once you select the items you wish to purchase, you can proceed to checkout. You will be asked to provide the necessary information, including your shipping and billing details, to complete your order. You will have the opportunity to review your order before finalizing the transaction.

 

Order Confirmation: Once your order is submitted, you will receive an order confirmation email detailing the items purchased, their prices, and estimated delivery dates. Please review this information carefully. If there are any discrepancies, please contact us immediately.

 

Order Acceptance: All orders are subject to acceptance and availability. An order is considered accepted when you receive a confirmation email stating that the order has been processed and dispatched.

 

3. Payment Terms

a. Accepted Payment Methods

Zenflex Hato accepts the following payment methods:

 

Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

PayPal

Other secure payment gateways

b. Payment Security

We use secure SSL encryption technology to ensure that all your personal and payment information is processed safely. We do not store your credit card information, as all payments are processed through trusted third-party payment processors.

 

c. Payment Authorization

Upon submitting your order, payment authorization will be requested. If the payment is authorized, your order will be processed. If the payment is declined, we will contact you to resolve the issue.

 

4. Shipping and Delivery

a. Shipping Locations

Zenflex Hato ships to most regions within the United States and internationally. Shipping options and costs will be provided at checkout based on your location.

 

b. Processing Time

Orders are typically processed within 2-5 business days. Processing time may vary depending on product availability, holidays, or shipping delays.

 

c. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order and the destination. Free shipping may be available on selected items or promotions, and such details will be displayed at checkout.

 

d. Delivery Times

Delivery times vary by destination. Domestic orders typically take between 3-7 business days, while international shipments may take up to 14 business days. These estimates are not guaranteed, and Zenflex Hato is not responsible for delays caused by external factors such as weather, customs, or postal service issues.

 

e. Damaged or Lost Packages

If your package is damaged or lost during shipping, please contact our customer support team immediately. We will work with the carrier to resolve the issue. Please retain the damaged goods and packaging, as they may be required for insurance claims.

 

5. Returns and Exchanges

a. Return Policy

If you are not satisfied with your purchase, you may return it within 30 days of receiving your order. To qualify for a return, the product must be unused, in original condition, and in its original packaging. Please see our Refund and Returns Policy for detailed instructions.

 

b. Exchanges

If you wish to exchange an item, please follow the return process, and indicate your request for an exchange. Exchanges are subject to product availability.

 

c. Non-refundable Items

Certain items, such as sale or final clearance products, are non-refundable. Please refer to our Refund and Returns Policy for further information on non-returnable items.

 

6. Customer Responsibility

a. Accuracy of Information

It is your responsibility to ensure that all the information provided during the checkout process, including shipping address and payment details, is accurate. Zenflex Hato is not responsible for delays or issues caused by incorrect or incomplete information.

 

b. Order Modifications

If you need to modify your order after it has been submitted, please contact us immediately. While we will do our best to accommodate your request, changes cannot always be made once the order is processed or shipped.

 

7. Promotional Codes

a. Validity of Promo Codes

Promo codes or discounts may be offered occasionally. These codes are valid for a limited time and must be used during the checkout process to receive the discount. Promo codes cannot be applied after the order has been placed.

 

b. Limitations

Promo codes cannot be combined with other offers or discounts unless explicitly stated.

 

8. Intellectual Property

All content, images, and trademarks displayed on the Zenflex Hato website are the property of Zenflex Hato and are protected by copyright law. You may not use, reproduce, or distribute any of our content without prior written consent.

 

9. Changes to the Sales Policy

Zenflex Hato reserves the right to modify or update this Sales Policy at any time. Any changes will be effective immediately upon posting on the website, and customers will be notified via email for major updates.

 

10. Contact Information

For any questions or concerns regarding our Sales Policy, please contact us at:

Zenflex Hato

300 Oxford St, Hartford, Connecticut

Phone: (860) 236-1340

Email: info@zenflexhato.com